At The Style Loft, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase or receipt is required for all returns. Please ensure the item is securely packaged to prevent damage during return shipping. We reserve the right to refuse returns that do not meet these conditions.
To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with detailed return instructions and the appropriate return address. Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account after approval. The exact timing depends on your payment provider's policies. Shipping costs are non-refundable except in cases where the return results from our error.
For items purchased during promotional periods or with discount codes, only the actual amount paid will be refunded. Gift cards and final sale items are not eligible for returns or refunds unless required by law.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to post the refund to your account. If you've completed this step and still haven't received your refund, please contact us immediately using the information provided in the "Contact Us" section below. We will investigate the matter and work with our payment processor to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
The Style Loft
3449 Rockway Avenue
Annapolis, MD
Email: [email protected]
Phone: +1 643-660-0365
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We aim to respond to all inquiries within 24-48 business hours.
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